Product Strategy & Vision Define and drive the unified user experience for internet access, SaaS and private applications security in alignment with company objectives and customer needs. Cross functional Collaboration Work closely with engineering, sales, marketing, and customer success teams to bring products to market and ensure their success. Customer Engagement Direc

Process the semi monthly US payrolls for 2,000+ employees using ADP Workforce Now (Ceridian Dayforce beginning July 2024) Assist with the semi monthly Canada payroll using Ceridian Dayforce for 100+ employees Report US and Canada equity transactions (NSOs, ISOs, ESPP and RSUs) in Payroll Perform variable pay, stock, or other supplemental or non recurring pay runs, ensurin

Design, Develop and maintain automation tools for Infrastructure management, monitoring and Scalability Design, extend, and review APIs needed for Infrastructure and Software deployment in Public/Private clouds for a complex cloud service consisting of VMs, containers and various AWS PaaS components Partner with software engineers to meet the needs of bootstrapping and ma

About Zscaler Zscaler (NASDAQ ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. With more than 10 yea

/What You'll Do Lead the global Critical Accounts Program team and escalation process to drive the resolution or critical account situations and escalated issues Design, build and execute a set of critical issues processes / mechanisms globally, to ensure customer experience, measured through time to resolve Lead and grow a diverse team of CAP managers, engineers and Incid

You will be responsible for developing a cloud application to measure and monitor end user experience, application performance and network health . Your programming expertise will help deliver software that will be deployed across private and public clouds for our Fastest growing product line ZDX . You will be expected to participate in all phases of the product developme

Operational Management and Efficiency Build and execute a long term roadmap to drive Legal team effectiveness and efficiencies. This includes delivering technology and processes that streamline spend management, legal vendor management, contract management, litigation, IP portfolios, and knowledge management. Assess and upgrade contracts management processes to contracts

About Zscaler Zscaler (NASDAQ ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. With more than 10 yea

Ownership for driving progress and resolution of customer's critical issues per assigned geographic region. Develop and execute action plans in conjunction with cross functional product development and management teams. Effectively communicate ongoing CAP status updates to both internal and customer audiences up to VP and C level Ability to think creatively, pivot and ada

Zscaler is seeking an experienced and innovative Data Scientist specializing in Generative AI to join our dynamic team. The ideal candidate will possess in depth knowledge and practical experience with Large Language Models (LLMs), AI operations (AI Ops), AI toolchains, Retrieval Augmented Generation (RAG), fine tuning techniques, and model evaluation methodologies. You w

Recruit, mentor, and develop the Customer Success Engineering Team to ensure their growth and success. Refine and scale core customer adoption processes, such as implementing best practices and enhancing customers' cyber security stance in alignment with Zscaler's standards. Qualify existing customer SaaS services based on Zscaler's best practices. Develop and implement c

Manage and administer Zscaler's learning management systems (Skilljar, Litmos and Skilljar instance for government customers), including user access, course creation, content management, system configuration and integrations. Provide technical support to users, troubleshoot issues, and resolve system related problems per team SLA. Analyze data and generate reports to trac

Design and Improve the Release Automation framework. Create and update the CI/CD pipelines using Jenkins. Administration of DevOps tools like Bitbucket,Jenkins, SonarQube, Nexus, Flux, etc. Maintain the Release Product Infrastructure using Terraform and AWS. Create and update Jenkins build agents using dockerfiles. Work with Engineering, QA, and Operation teams on CI/CD p

What You'll Do Develop and operate a shared infrastructure automation that delivers artifacts into US federal, regulated and sovereign cloud environments Elevate security posture of CI and CD systems, harden change management and flight control process through automation. Define and enforce DevOps standards, best practices and procedures across engineering organization En

Understand, document, and build consistent end to end Record to Report processes Establish common tools across all geographies, divisions, and subsidiaries Identity process automation and improvement opportunities and support prioritization Develop and deliver on transformation roadmap Focus on continuous improvement and support in driving projects to automate and improve